At Timber Story, we are committed to delivering every order safely, securely, and on time. Each of our products is carefully handcrafted and inspected before dispatch to ensure it meets our quality standards. Please read our shipping policy carefully to understand our order processing and delivery procedures.
Order Processing
All orders are processed after successful payment confirmation. Standard products are usually prepared and dispatched within 2–5 business days.
For custom-made products, including personalized portraits, nameplates, and other customized designs, production may take 5–10 business days, depending on the complexity of the artwork and customer approval requirements.
Orders are processed only on business days (Monday to Saturday), excluding public holidays.
Shipping & Delivery
We deliver our products across India through reliable courier partners to ensure safe and timely delivery.
Estimated delivery times may vary depending on your location:
Metro Cities: 3–5 Business Days
Other Cities & Towns: 5–8 Business Days
Remote Areas: 7–10 Business Days
Please note that delivery timelines are estimated and may occasionally be affected by weather conditions, public holidays, courier delays, natural disasters, or other unforeseen circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
From time to time, Timber Story may offer free shipping on selected products, promotional campaigns, or orders above a specified value. Such offers will be clearly mentioned on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable) containing your tracking details. You can use the tracking information to monitor the delivery status of your shipment.
Delivery Address
Customers are requested to provide complete and accurate shipping information, including name, address, postal code, and contact number.
Timber Story shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.
If you need to modify your shipping address after placing an order, please contact us immediately. Address changes may not be possible once the order has been dispatched.
Damaged or Lost Shipments
We take great care in packaging every product to ensure it reaches you safely.
If your package arrives damaged, tampered with, or incomplete, please notify us within 24 hours of delivery by sharing photographs of the package and product.
In the rare event that a shipment is lost during transit, we will coordinate with the courier partner to investigate the issue and provide an appropriate resolution.
Delays Beyond Our Control
While we strive to deliver every order within the estimated timeframe, certain delays may occur due to circumstances beyond our control, including:
Natural disasters
Severe weather conditions
Government restrictions
Transport disruptions
Courier service delays
Public holidays or regional lockdowns
Timber Story shall not be held liable for delays caused by such external factors.
