Privacy Policy

Welcome to Timberstory! We specialize in handcrafted wood art pieces that bring timeless beauty to your spaces. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information. It also includes details about payments, shipping, returns, cancellations, and terms of use. By accessing or using our website, you agree to this policy.

1. Information We Collect

At Timberstory, we collect personal information necessary to process your orders and enhance your shopping experience. This includes your name, email address, phone number, and billing or shipping address. For purchases, we also collect details about your order, including products purchased and any personalization requests. Additionally, we collect payment information securely through third-party payment gateways and gather data about how you use our website, such as your IP address and browsing behavior.

2. How We Use Your Information

The information we collect is used to fulfill and deliver your orders, provide customer support, and send you updates about your purchase. Your information helps us personalize your shopping experience and improve our services. We also ensure that all data usage complies with legal and regulatory requirements.

3. Payment Gateway Security

To ensure secure payment processing, Timberstory partners with trusted third-party payment gateways. These gateways adhere to the highest security standards. We do not store your payment details on our servers. When you make a payment, your details are encrypted and processed securely by the payment provider.